Prepaid

• How can I top-up?

  You can top-up any Kuzey Kıbrıs Turkcell number by logging into ''Top-up'' section at www.kktcell.com using your credit card. Click here to top-up.

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• How can I top-up using my credit card at kktcell.com?

  Topping-up Step by Step:
  ● Select Top-up option on the main page
  ● Enter the telephone number you would like to top-up
  ● Choose the amount you would like to top-up.
  ● Enter your credit card details.
  ● Enter your security code.
  ● After the approval page, complete your transaction by entering the secure shopping password ''3D Secure''.
  ● Terms of use: You need to obtain your secure shopping password ''3D Secure'' from your bank in order to top-up TL using the TL top-up Service.
  
  What is the secure shopping password 3D Secure?
  This is a system developed to increase the security of credit card transactions online. The ''secure cyber shopping'' solution developed by Visa and MasterCard protects the credit card holders as well as the business owners against fraud. 

  Advantages of using secure shopping password 3D secure:
  ● Securing your credit card details with a password and personal message of your choice;
  ● As you will set your own password, you will shop more securely;
  ● Easy to register

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• Which credit cards can I use to top-up at kktcell.com?

  You can top-up using any credit card that has a MasterCard or Visa logo.

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• Until what date can I top-up and continue using my line?

  Once you make your first call after you receive your sim card or once you dial *123#, your 60 days ''Initial Term'' will start, and you may make calls, receive calls, text and use the internet during this ter. If you do not top-up during the initial term, your line will be terminated and cannot be used again. If you top-up, your line will be transferred to 300 days normal usage term.

  Once you top-up, 90 days of ''Active Term'' will start. You can make calls, receive calls and use all the services available during the active term. If you do not top up during this term, 90 days ''Passive Term'' will start. During this term, you will be able to receive calls, but you will not be able to make calls even if you have already credits on your account. In order to make calls, you need to top-up once every 90 days. If you do not top-up while your line is half-active, your ''final term'' will start. During this term, you will not be able to make or receive calls, and you will not be able to use any of the services available. If you do not top-up during this term, your account will be cancelled and you will not be able to use your line again.
  

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• Do I have to register my post-paid line?

  The electronic communication law requires registration of prepaid lines if they are to be used for more than 3 months starting from the starting from the day they were first used. If your line is not registered starting from the date you activate your line until the end of the third month, your line will be terminated.

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• Do I have to register my post-paid line? How can I find out when I need to top-up in order to keep my line activated?

  You can view your usage periods by clicking on the ''Login'' button located on the right top corner at www.kktcell.com main page and by logging in using your super password and accessing the ''My Line Summary'' located on the left hand side of ''My Account''.

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• How do I register my prepaid line?

  1- Text your name, surname, id number and type of id to 1234 leaving a space in between each word, free of charge. Sample SMS: ECE AK 333333 PASSPORT ID.
  2- To register, you may also visit one of our Kuzey Kıbrıs Turkcell Branches together with your id.
  3- To register, you may also call 533 Kuzey Kıbrıs Turkcell call centre.
  4- Access ''My Account'' located on the top menu at kkcell.com, log-in using your super password and access ''My Line Summary'' located on the left hand side of ''My Account''. To update now, click here.
  

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• How can I find out my remaining balance?

  To view your remaining balance, access ''My Account'' located on the top menu at kkcell.com, log-in using your super password and access ''My Line Summary'' located on the left hand side of ''My Account''. To find out your remaining balance now click here.

  You can also view your remaining balance by dialling *123# followed by the call button.

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• I can't read the letters printed on the top-up card. What can I do?

  Contact our Call Centre by dialling 533 from your Kuzey Kıbrıs Turkcell line or visit one of our Kuzey Kıbrıs Turkcell Branches.

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• What is Mobile Radio Usage Charge? Why is there such a charge?

  According to article 63 of 6/2012 Electronic Communication Law, which became effective on 20.12.2012 with law number 670 Mobile Terminal Radio Charges Legislation, Mobile Terminal Radio usage charge is the fee that all active GSM subscriber are liable to pay. .

  The mobile terminal radio charging period started on 01.09.2013 and on 01.09.2013 the first mobile radio charge was reflected on post-paid accounts while the post-paid accounts received the first mobile charge on 01.10.2013 until the radio charge fee was successfully deducted from the account as credits.

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• What is the Mobile Radio Usage Charge?

  According to the relevant legislation, the Mobile Radio Usage Charge is 0.95TL, and is reflected on the front page of post-paid account holders' invoices as ''Mobile Radio Usage Charge'' every relevant month. On the other hand, 14.6 credits are deducted from prepaid accounts which is equivalent to 0.95 TL and account holders are notified with a text message after deduction.

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• Is the Mobile Radio Usage Charge applied only to Kuzey Kıbrıs Turkcell subscribers?

  No, subscribers of both licensed operators in the Turkish Republic of Northern Cyprus and namely Kuzey Kıbrıs Turkcell and Telsim TRNC are charged with this fee.

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• How do I get charged if I do not have sufficient credits on my account?

  If you do not have sufficient credits on your account, the remaining balance is reflected on the next period as due, and the first time you top up, the remaining balance is automatically deducted from your account. For example, if 14.6 cannot be deducted from your account in October, 29.2 credits will be deducted in the next month for the monthly fees for both October and November.

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• I have topped-up a wrong number. Can we cancel the transaction?

  Contact our Call Centre by dialling 533 from your Kuzey Kıbrıs Turkcell line or visit one of our Kuzey Kıbrıs Turkcell Branches.

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• What is credit top-up?

  Credit Top-up is a service that allows you to have a deficit account.

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• What is a credit transfer?

  Credit Transfer service allows you to transfer credits to post-paid customers.

  If you are a prepaid customer, the amount you transfer will be reflected on bill, if you are a post-paid customer, the amount will be deducted from your current balance.

  You can transfer credits to a number of your choice by clicking on the ''Login'' button, entering your super password and accessing the ''Credit Transfer'' section located on the left hand-side under ''My Account'' menu.

  You can also send a text message to 4243 by entering the number you would like to transfer credits to in the text message section of your mobile phone without entering the initial zero followed by space and the amount you would like to transfer. (For Example: 5XXXXXXXXX 25)

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