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Voice Mail

You now have a Smart Secretary who answers your calls while you are having a conversation (engaged) or unable to answer!

Voice Mail

Now you have a Smart Secretary who answers your callers for you when you hang up, on a call (busy) or when you can't answer!

You now do not have to worry thinking "What if someone calls!’’ when you turn off your mobile phone; Find out who has called you with the Smart Secretary when you turn on your mobile phone. You may now turn off your mobile phone while on holiday or at a meeting and have a peace of mind at the same time. Your Smart Secretary will save the voice messages of your callers for you. 

To listen to your voicemails, all you need to do is to call 8787, you may also find out who has called, when and what time they called by listening to your voicemails. 

  • To listen to your voicemails from your mobile phone, call 8787 and press (1). To find out the caller’s phone number and the date and time of the voicemail, press (#).
  • The voicemail you have listened to will be automatically deleted.
  • To listen to your messages while abroad, you may call +905338789111. To access your own message box, dial your mobile phone number (as 533XXXXXXX) and enter your super password.
  • To listen to your messages from another mobile phone, you may call 8789. To access your own message box, dial your mobile phone number (as 533XXXXXXX) and enter your super password.
  • After you have listened to your messages: The messages you have listened to will be automatically deleted. After you have listened to your message, you may press (1) to listen to the message again, or press (3) to call the person who has left you a voicemail.

Listening to a Message:
The cost of calling Smart Secretarial Service is 4,99TL/77credits per call.

Leaving a Message:
The message you leave to the person you are calling will be charged over your current tariff and 1.79 TL / 28 Credits service fee for each message will be reflected on your line in addition. If you have a voice package in your current tariff, the minutes you spend leaving your message is deducted from your package minutes. When you leave a voice message while abroad, you will are charged according to the International Roaming tariff.

Inquiring the Caller:
When you activate the Smart Alert Service, this information is sent to you immediately via SMS. 2,99TL/46 credits is charged for each message. As of December 9, 2021, warning SMS received after the 10th warning in the same month are free of charge.

**As of June 9, 2022, the fee per alert will be 3.99TL / 62 Knt. As of this date, no new customer applications will be accepted for the pricing scheme per alert received.

** As of June 9, 2022 new subscriptions to the service will be able to apply as a monthly subscription package. Monthly membership fee will be 7,99TL/123 Knt. and the fee will be fixed regardless of the number of alert SMS. Customers in the current version can continue to use the old version if they wish, or they can switch to a monthly subscription package by applying. To apply for the new subscription package, write SUBSCRIBE SMART and send SMS to 8780.

All Kuzey Kıbrıs Turkcell Personal & Corporate Prepaid and Postpaid customers may benefit from this service.

Smart Secretary service work as standard feature for all Kuzey Kıbrıs Turkcell customers.

Yes. To cancel your Smart Secretary service:
- Text IPTAL and send it to 5656,
- You can send it to us by filling out the Contact Us Service Form on our website,
- You can reach our Call Center by dialing 533,
- Or you can visit our Turkcell Communication Centers.

The SMS you receive with the Smart Alert service includes information about a maximum of 4 different phone numbers. More than one private or unknown number is counted as one number each. For each number, you receive information about the latest date and time of the call as well as the number of calls. If the same number has called you more than once while you could not be reached, the calls from that number are displayed once. The incoming message content will be as follows: "+90533XXXXXXX 22 april 13,16:44 04-calls”.

Private numbers *(Numbers that are prevented from being displayed in accordance with the request of another customer) or Unknown numbers* (numbers created with analogue lines, when the number cannot be transmitted - sometimes international numbers or when there is roaming) the Smart Allert will specify these as private or unknown numbers. Even if you receive calls from more than one private numbers or unknown numbers, all different unknown numbers will be displayed once.

Smart Alert service messages that cannot be sent to you are saved for 24 hours. At the end of this period or when another notification SMS is sent to you, those messages will be deleted from your phone, and information about new calls are saved.

No, they are not informed.

If they are not private numbers, the numbers that belong to other operators or international operators are also displayed in the message. If the number is private, it is stated as a private number.

Yes, you can.

The informative messages are delivered to you immediately when your mobile phone is switched on or can be reached. Until the moment your mobile phone can to be reached, the informative SMS are in the system for 24 hours. If your mobile phone cannot be reached for a longer time, the SMS generated during this period are deleted, and informative SMS with information about the new calls are generated.

Start Date: 16.01.2004
End Date: -

Our customers who benefit from this offer will be informed about the Offer end date at least 15 days prior to the end date through the electronic communication service they have purchased and the end date will also be announced on our website.

The maximum time to leave a message is 60 seconds.

You can listen to the voice messages left for you by calling 8787 from your own mobile phone, 8789 from another Kuzey Kıbrıs Turkcell line, 0533 8789111 from a fixed number and +90533 8789111 from abroad.

Yes. By activating the Smart Alert service, you can find out the number of people who have dropped on your voicemail but did not leave a message, at what time and date they called you, and how many times they have called you. Within the scope of the Smart Alert service, this information is sent to your line instantly as SMS.

Yes. You can forward to any other individual number. When you remove your personal forwarding by dialing ##002#, your automatic answering machine will still work.

- Call 8787 and press (1) to listen to the messages left to your Smart Secretary on your mobile phone. Dial (#) to find out the number that left the message and the date and time the message was left.
- The voice messages you listen to will be deleted automatically.

- Voice messages that you do not listen to are stored for 20 days and then automatically deleted.

- A maximum of 20 messages can be left in your Smart Secretary message box.
- To listen to your messages abroad, you can call +905338789111. To enter your own message box, you can enter your mobile phone number (533XXXXXXX) and log in with the super password.
- You can call 8789 to listen to your messages from another mobile phone. To enter your own message box, you can enter your mobile phone number (533XXXXXXX) and log in with the super password.

After Listening to Your Messages: After listening to the voice messages left for you, the messages will be deleted automatically. After listening to your message, you can listen to it again by pressing (1) or call the person who left you a message by pressing (3).

The Welcome Message is the message your callers will hear when they reach your answering machine. To save, change or delete your welcome message, you must dial 8787 and dial 2 - 1 - 1 respectively. You can record your welcome message by listening to the instructions. Your welcome message should

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